Last Updated: May 20, 2026
1. Eligibility for Returns
We accept returns and exchanges only for genuine industrial electric motors (including WEG, ABB, Siemens, TECO, Nidec Leroy‑Somer) that meet the following conditions:
- The product is defective, damaged, or does not match the order specifications (e.g., wrong model, wrong brand, incorrect parameters) due to our error.
- The product is unused, unopened, and in its original packaging, with all tags, labels, and accessories intact (applies to returns for non-quality reasons, subject to approval).
- The return request is submitted within 14 calendar days from the date of delivery (confirmed by the logistics tracking information).
Returns will not be accepted for the following situations:
- Products damaged due to improper use, installation, or maintenance by the customer.
- Products modified, disassembled, or altered by the customer without our prior consent.
- Customized motors (made according to the customer’s specific requirements) unless there is a quality defect caused by our error.
- Returns requested after the 14-day period has expired.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service via email (sheyla@ozancn.com) within 14 days of delivery, stating your order number, product model, reason for return, and providing clear photos/videos of the product (if defective or damaged).
- Our customer service will review your return request within 2 business days and notify you of the approval result. If approved, we will provide you with a Return Authorization (RA) number and detailed return shipping instructions.
- Package the product securely in its original packaging (or equivalent protective packaging) and clearly mark the RA number on the outer package. You must ship the product back to the address we provide within 7 calendar days of receiving the RA number.
- Provide us with the return tracking number after shipping the product, so we can track the return status.
3. Return Shipping Costs
- If the return is due to our error (e.g., defective product, wrong delivery), we will bear the return shipping costs. You can ship the product via the logistics method we specify, and we will reimburse the shipping fee after receiving and verifying the product.
- If the return is for non-quality reasons (e.g., customer change of mind, no longer needed), you will bear all return shipping costs, including international shipping fees and any customs duties or taxes incurred during the return process.
4. Inspection & Refund/Exchange
After we receive the returned product, we will inspect it within 3-5 business days to verify its condition and the reason for return.
- If the return is approved (meets eligibility conditions), we will process your refund or exchange within 5 business days after inspection:
- Refund: The refund will be issued to your original payment method, and the processing time depends on your payment provider (usually 3-7 business days).
- Exchange: We will ship the correct or replacement product to you as soon as possible, and we will bear the shipping costs for exchanges due to our error.
- If the return is not approved (does not meet eligibility conditions), we will contact you and ship the product back to you, and you will bear the return shipping costs.
5. Damaged or Lost Returns
You are responsible for ensuring the returned product is properly packaged to avoid damage during shipping. If the returned product is damaged or lost during transit, we will not be able to process your refund or exchange, and you will need to contact the shipping company to claim compensation.
6. Contact Information
If you have any questions, concerns, or need to initiate a return, please contact us via:
Email: sheyla@ozancn.com
We will respond to your inquiry within 24 business hours and assist you with the return process.