Last Updated: May 20, 2026
1. Shipping Scope
We provide international shipping services for industrial electric motors and related products to global customers. Our shipping coverage includes major countries and regions in Europe, North America, Asia, and other parts of the world. For remote regions or countries with strict import restrictions, please contact us in advance to confirm shipping feasibility.
2. Shipping Methods
We cooperate with well-known international logistics companies (such as DHL, FedEx, UPS) to provide safe and efficient shipping services. The specific shipping method will be determined based on your order quantity, destination, and delivery time requirements, including:
- Express Shipping: Suitable for small orders or urgent needs, delivery time is 3-7 working days (varies by destination).
- Air Freight: Suitable for medium-sized orders, delivery time is 7-15 working days.
- Sea Freight: Suitable for large-quantity orders, delivery time is 20-45 working days (varies by port of destination).
3. Shipping Costs
Shipping costs are calculated based on the weight, volume, destination, and shipping method of the goods. The specific shipping cost will be provided to you in the quotation when you place an order. We will choose the most cost-effective and timely shipping method for you to minimize your costs.
4. Customs Clearance
You are responsible for complying with the import customs regulations of your country/region, including providing necessary documents (such as commercial invoice, packing list) for customs clearance. We will provide all required shipping documents to assist you in smooth customs clearance. Any additional customs fees, duties, or taxes incurred during customs clearance shall be borne by you.
5. Delivery Time
The delivery time mentioned above refers to the shipping time only, excluding the order processing time (1-3 working days) and customs clearance time. We will inform you of the estimated delivery time after confirming your order, and update you in a timely manner if there is any delay.
6. Shipping Delay & Force Majeure
We will make every effort to ensure timely delivery, but we shall not be liable for shipping delays caused by force majeure, including but not limited to natural disasters, wars, customs inspections, logistics strikes, and supply chain disruptions. In case of such situations, we will notify you as soon as possible and negotiate a solution together.
7. Tracking & After-Sales
After the goods are shipped, we will provide you with a tracking number so that you can check the shipping status in real time. If you have any questions about shipping (such as tracking anomalies, delayed delivery), please contact us via email: sheyla@ozancn.com, and we will respond within 24 business hours.